Support
Last updated 24 August 2026
Something not working, or a question the app does not answer? Email us and a person will read it.
How do I cancel my subscription?
Apple handles the billing, not us, so you cancel it in your own settings. Open Settings, tap your name at the top, tap Subscriptions, then Stockd Up. Cancelling stops the next payment and you keep everything until the date you have already paid to.
What happens at the end of the free trial?
The trial runs 30 days. After that it is £2.99 a month or £24.99 a year, and everything is unlocked either way. There is no separate free version. Cancel before the trial ends and you are not charged.
I have a new phone. How do I get everything back?
Turn on backup in Settings, and Stockd Up keeps a copy in your own iCloud. Sign in to the same iCloud account on the new phone, install Stockd Up, and it restores itself.
The barcode scanner did not find my product.
It looks products up in Open Food Facts, a free open database that is strongest on packaged groceries in Europe. Own brand and unusual products sometimes miss. When that happens you type the name once and the barcode is remembered, so it fills in every time after that.
Can I get my data out?
Yes. Export the lot to a spreadsheet from Settings, any time, and delete everything from the same place.
Is there an Android version?
Not yet. Stockd Up is on iPhone first. Android is planned.
Can I use it hands free?
Yes, two ways. Tap the microphone on the dashboard and talk to the app directly. Or say “Hey Siri, add milk to Stockd Up” without opening it, which adds to your shopping list.